Shipping policy
Meen Tribe – Terms & Conditions
Homewares and Hampers
All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Charges
Shipping costs for your order will be calculated and displayed at checkout.
Note: We currently deliver only to metro and regional areas. Orders to remote postcodes may incur additional shipping costs or, in some cases, may be cancelled and refunded.
Order Tracking
When your order has shipped, you’ll receive an email notification with a tracking number. Please allow up to 24 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation, please contact us at info@meentribe.com.au with your name and order number, and we’ll investigate it for you.
Shipping to P.O. Boxes
Orders are shipped via courier service and cannot be delivered to PO Boxes or parcel lockers.
For any further queries, please don’t hesitate to contact us at info@meentribe.com.au
Home Furniture
At Meen Tribe, we curate handcrafted furniture, homewares, and gifts made with care using traditional techniques and natural materials.
Each piece is unique — variations in colour, grain, texture, or finish are part of its natural beauty and are not considered faults. Small irregularities or surface marks reflect the handmade nature and individuality of each item. For our handcrafted furniture, these variations are inherent to natural materials and not considered defects.
Pricing
All prices are shown in Australian Dollars (AUD) and include GST, unless otherwise stated.
We strive to ensure pricing accuracy; however, occasional errors may occur. If a price adjustment is required, we’ll contact you before processing your order.
Prices and availability are subject to change without notice.
Heavy Freight Notice:
Orders weighing over 50kg or shipping to remote areas may require a separate freight quote.
At checkout, please select “Freight – Contact for Quote” and we will email your final freight cost before dispatch.
Payment
Payment must be made in full at checkout before dispatch. We accept secure online payments via credit card, PayPal, or bank transfer. All transactions are processed in Australian Dollars.
Delivery
We deliver Australia-wide through trusted courier partners, depending on your order size and location.
Dispatch Timeframes:
- Regular parcels (gifts, hampers, accessories): 2–3 business days
- Bulky items or furniture: 5–7 business days
Delivery times vary by state and region. All deliveries are to the ground floor or front door only, unless special arrangements are made.
For furniture and bulky items, delivery is to the ground floor or front door only. Customers are responsible for ensuring adequate access for delivery. Any additional handling requests (such as stairs, assembly, or placement inside) must be arranged in advance and may incur extra charges
If you provide Authority to Leave (ATL), please note that once the parcel is delivered to the specified location, Meen Tribe and our carriers are not responsible for any loss or damage.
Note: We currently deliver only to metro and regional areas. Orders to remote postcodes may incur additional shipping costs or, in some cases, may be cancelled and refunded.
Returns, Exchanges & Cancellations
Please choose carefully, as we do not offer refunds or exchanges for change of mind.
If your item arrives damaged or faulty, please email info@meentribe.com.au within 48 hours of delivery with clear photos of the issue.
- Once approved, we’ll arrange a repair, replacement, or store credit, depending on availability.
- No goods should be returned without prior authorisation.
- Cancellation requests made before dispatch may incur a small handling or restocking fee.
Clearance & Sale Items
All sale, clearance, and custom-made items are final sale and cannot be returned or exchanged unless faulty.
Warranty
Our products are covered by a limited warranty of 3–12 months for residential use, depending on the item. For furniture, this warranty applies to structural integrity and manufacturing defects under normal residential use. It does not cover normal wear and tear, variations in natural materials, or damage caused by improper care, use, or handling.
Nothing in these Terms & Conditions limits your rights under Australian Consumer Law. You are entitled to a replacement, repair, or refund for major failures, and to compensation for any other reasonably foreseeable loss or damage.
Limitation of Liability
To the fullest extent permitted by law, Meen Tribe is not liable for any indirect, incidental, or consequential loss arising from the use or inability to use our products.
Our liability is limited to one of the following, at our discretion:
- Repair or replacement of the item, or
- Refund up to the original purchase price of the item.
Privacy
Your privacy matters to us. Any personal information collected is used solely to process your order and provide customer support.
For full details, please refer to our Privacy Policy.
Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website and will take effect immediately upon posting.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be handled under its jurisdiction.