Frequently asked questions
Yes. Most of our furniture is handcrafted using natural materials and traditional techniques.
Variations in grain, colour, texture, knots, or finish are normal and are not considered faults. Small irregularities or surface marks reflect the handmade nature and individuality of each piece.
Please choose carefully — we do not offer refunds or exchanges for change of mind on furniture or homewares.
If the item is faulty or arrives damaged, we will assist with repair, replacement, or store credit.
Email info@meentribe.com.au within 48 hours of delivery with clear photos of the issue.
Once approved, we will arrange a repair, replacement, or store credit depending on stock availability.
Furniture items come with a 3–12 month limited warranty, depending on the piece.
The warranty covers structural integrity and manufacturing defects under normal residential use.
It does not cover natural variations, normal wear and tear, or damage caused by improper care or handling.
Shipping costs depend on weight and location.
- For Items under 50kgs, we have a flat fee as applied at check out.
- Items over 50kg or shipping to remote areas may require a separate freight quote.
- At checkout, select “Freight – Contact for Quote”, and we will email you the final cost before dispatch.
Yes, we deliver across Australia.
Remote postcodes may incur additional shipping fees or, in rare cases, orders may need to be cancelled and refunded.
You can always email us at info@meentribe.com.au to find out the deliverability in your area.
Dispatch: 5–7 business days
Delivery time: Depends on your state/region and the courier
All furniture deliveries are to the ground floor/front door only unless special arrangements are made in advance (additional fees may apply).
Our courier partners deliver to the front door or ground floor only.
If you require additional handling such as:
- delivery upstairs,
- placement inside, or
- assembly,
Please contact us before placing your order. Extra charges may apply.
If you choose ATL at checkout, the courier will leave your order in the designated location.
Once delivered, Meen Tribe and our carriers are not responsible for loss, theft, or damage.
Yes, if your order has not been dispatched.
A small handling or restocking fee may apply.
Orders already dispatched cannot be cancelled.
Frequently asked questions
Yes, we do! We curate hampers for a wide range of occasions like birthdays, weddings, housewarmings, Christmas, Diwali, new baby gifts, wellness hampers, real estate settlements and corporate gifting.
We offer gluten-free, vegan, and nut-free hamper options. Please specify any dietary requirements in the order notes, and we'll ensure the hamper is suitable.
Yes, you can include a gift message at checkout. Your message can be handwritten on a greeting card to give your hamper a personal, heartfelt touch.
If you don’t see what you're after on the website, we can design a custom hamper just for you.
Let us know your theme, budget, or vision and we’ll create something special just for you.
Absolutely! We work with businesses, property agents, and event planners to offer bulk and corporate hampers. Branding, custom packaging, and gift cards are available. We specialise in corporate gifting with bulk order, custom branding options, and dedicated account management for businesses.
Please contact us at info@meentribe.com.au for a tailored quote or access to our corporate catalogue.
We usually dispatch standard products and pre-curated hampers within 1–2 business days.
For custom or bulk orders, the lead time depends on quantity and packaging requirements. We’ll confirm this when you place your order.
Yes, we deliver across Australia — including major cities and regional areas.
At checkout, you can choose between standard or express shipping. For urgent deliveries or special dates, feel free to contact us at: info@meentribe.com.au
Yes! Meen Tribe is committed to thoughtful, sustainable gifting. We use reusable packaging, eco-conscious products like bamboo or acacia wood serveware, and minimal plastics wherever possible.
Yes! Simply enter the recipient's address at checkout. We'll send the hamper directly to them with your gift message, and no pricing information will be included.
We do our best to align deliveries with your preferred date. You can leave a note at checkout or email us directly with your request and we’ll confirm availability.
Yes! Many of our custom creations are shared as Google reviews from our customers. Just DM us or send a screenshot and we’ll arrange it for you.